Returns & Refund Policy

Returns

What is MH London's return window?
MH London accepts returns within 30 days of purchase. Items returned after 30 days cannot be refunded or exchanged.

How do I start a return?
Email your order number and reason for return to care@madeleinehome.com.

What condition must items be in to qualify for a return?
Items must be unused, in their original condition, in the original packaging, and accompanied by an original or gift receipt.

Who pays for return shipping?
Return shipping costs are the customer's responsibility and are not covered by MH London. For items over $50, we recommend using a trackable shipping service or purchasing shipping insurance, as MH London cannot guarantee receipt of returned items.

Refunds

How will I know if my refund has been approved?
Once we receive and inspect your return, we'll email you to confirm that we have received it and let you know whether your refund has been approved or rejected.

How long does it take to receive a refund?
Once approved, your refund is processed and automatically credited back to your original payment method within a few business days.

Is return shipping refundable?
No, return shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from your refund amount.

Late or Missing Refunds

What should I do if I haven't received my refund yet?
Start by checking your bank account. Then contact your credit card company, as it may take some time for the refund to reflect. After that, reach out to your bank directly, as there is often additional processing time before a refund is posted.

Who should I contact if my refund is still missing after checking with my bank?
If you've gone through all the steps above and still haven't received your refund, email us at care@madeleinehome.com, and MH London will help resolve the issue.

Sale Items

Can I return a sale or clearance item?
No, final sale and clearance items are non-returnable and non-exchangeable, except in cases of manufacturing defects.

Exchanges

Can I exchange an item for a different one?
MH London replaces items that are defective or damaged. Exchanges are not available for a different product or size.

How do I request an exchange for a defective or damaged item?
Email us at care@madeleinehome.com, and we will arrange a replacement for the same item.

Gifts

How do I return a gift?
If the item was marked as a gift at the time of purchase and shipped directly to you, you'll receive a gift credit for the value of your return. Once MH London receives the returned item, a gift certificate will be mailed to you.

What happens if the item wasn't marked as a gift when it was purchased?
If the order was shipped to the gift giver first and then given to you, the refund will be issued to the original purchaser rather than to you.